We offer two delivery options across France:

• Pickup Point Delivery - Free of charge
• Home Delivery (with signature) - €4 flat fee

No, all taxes and duties are already included in the price. You won’t have to pay anything extra upon delivery.

Order processing takes 1 business days, during which we carefully prepare and inspect each item.

For deliveries within France, shipping typically takes 2 - 4 business days (usually faster), ensuring your handmade Palestinian products arrive quickly and in perfect condition.

Yes, you can return or exchange a product within 14 days of receiving your order. Please ensure the product is unused and in its original condition.

Because our items are handmade and unique, we kindly ask you to contact us first to arrange the return or exchange.

Please note that return shipping costs are the responsibility of the customer. However, if the product arrives damaged or defective, we will cover the return shipping costs and provide a replacement or full refund.

Your satisfaction is very important to us, and we are committed to ensuring that every product you receive meets the highest standards of quality and craftsmanship.

Yes ✔️ As soon as your order is shipped, you will receive a confirmation email with tracking details.

At Pal Space, every handmade item is carefully packaged to ensure it arrives safely. If your order arrives damaged, please contact us at contact@palspace.store within 7 days of delivery and include clear photos of the damage. After reviewing your request, we will offer either a replacement or a full refund within 14 days, based on your preference.

Your satisfaction is our priority, and we are committed to ensuring that every purchase with Pal Space is smooth, reliable, and worry-free.

Email us at contact@palspace.store if your order is late. We'll immediately check with the carrier and update you.

Yes! All our products come in beautiful and elegant packaging, perfect for gifting. You can send them directly as a thoughtful present, ready to delight the recipient without any extra preparation.